CHATBOT OWNER MAP

Use this template to assign responsibility before chatbot rollout starts.

1. ANSWER QUALITY OWNER
- Who approves initial answer quality?
- Who reviews failed or weak answers after launch?
- Who decides what should never be automated?

2. KNOWLEDGE UPDATE OWNER
- Who updates source content when policies change?
- Who checks whether help docs and FAQ content are still current?
- Who signs off on new knowledge going live?

3. ESCALATION OWNER
- Who receives high-risk or sensitive escalations?
- Who reviews unresolved conversations?
- Who decides when escalation rules need to change?

4. OPERATIONS OWNER
- Who monitors rollout health and support impact?
- Who tracks exception patterns or recurring handoff issues?
- Who keeps the first use case narrow enough to maintain?

5. VENDOR / PARTNER COORDINATION
- Who represents the internal team during implementation?
- Who provides rollout feedback to the vendor?
- Who owns post-launch improvement priorities?

Short note:
If ownership is fuzzy, chatbot rollout usually becomes slower, riskier, and harder to improve after launch.